Privacy Policy

1. Introduction

Welcome to Sahel ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our grocery delivery services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Delivery addresses (pickup and drop-off locations)
• Payment information and transaction details
• Package details and delivery preferences
• Communication history with our support team

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your delivery requests
• Communicate with you about your deliveries
• Process payments and prevent fraud
• Improve our services and customer experience
• Send you updates, promotional offers, and service notifications
• Comply with legal obligations and resolve disputes

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery drivers and partners necessary to complete your delivery
• Payment processors to handle transactions
• Service providers who assist in our operations
• Law enforcement when required by law

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: